At Elevora (https://elevora.us), customer satisfaction matters to us. Due to health, hygiene, and safety standards associated with skincare products, we have specific rules regarding returns and refunds. Please review this policy carefully before placing an order.
We want you to be satisfied with your purchase. If you receive a product that is damaged, defective, or incorrect, you may be eligible for a refund or replacement if you contact us within 15 days of delivery.
For safety and hygiene reasons, all skincare products are final sale once opened or used.
This includes, but is not limited to:
Creams, serums, lotions, and oils
Skincare treatments and topical products
Any item with broken seals or signs of use
We do not accept returns or exchanges for opened, used, or tampered products.
If you receive:
A damaged item
A defective product
The wrong product
Please ensure the following to qualify for assistance:
Contact us within 15 days of delivery
Provide clear photos or videos showing the issue
Product must be unused (unless it arrived defective)
📧 Email: support@elevora.us
📌 Subject: Refund or Replacement Request
After review, we may offer (at our discretion):
A replacement product
Store credit
A refund to the original payment method
If your order is marked as delivered but you did not receive it:
Contact your local shipping carrier first
Then notify us within 48 hours
Elevora is not responsible for:
Incorrect shipping details provided by the customer
Packages lost or stolen after delivery
Delays caused by shipping carriers
Orders may only be canceled before processing or shipment.
Once an order has been shipped, it cannot be canceled or refunded.
If a refund is approved:
Refunds are issued to the original payment method
Processing may take 5–10 business days, depending on your bank
Shipping charges are non-refundable
Customers must be 21 years of age or older to place an order on Elevora.
Orders placed by individuals under the required age may be canceled.
Elevora reserves the right to modify this Refund & Return Policy at any time. Updates will be posted on this page and will apply to future orders only.
If you have questions about returns or refunds, please contact us:
Elevora is dedicated to providing premium, natural skincare products designed to nourish, protect, and enhance your skin’s natural glow.
